Almost all vacuums will take a very specific bag and or filter type. (We will use the term bag(s) to talk about both filters and bags). The original equipment provided by the manufacturer (OEM) is almost always the best bag to use. Here’s why:

  • Non-OEM bags are often less expensive to purchase outright, but there are hidden costs. Unknowingly, you may need to change or clean them far more often. They may break down much faster after washing; they may let dirt pass through them, polluting the air in your home. They will almost always shorten the life of your vacuum because they allow the air that cools the motor and other parts of the vacuum to be polluted with dust and hair. Dyson is a great example. Like most bagless vacuums, they are bypass units, meaning the air passes through the motor to help keep it cool and last longer. Replacing the bag with a non-OEM bag is almost like replacing the oil in your vehicle with more old oil.
  • ALL of the vacuum manufacturers will terminate your warranty if non-OEM, parts, bags or filters are used. While buying cheap is tempting on the spot, it can end up being more costly and time consuming in the long run.
  • Recirculating the dust and dirt in your home is not only unhealthy for your machine, it’s unhealthy for you and your family.

Replacement bags and belts should never be reused. Only “washable” filters can be reused after they have been dried.

Please refer to your manual or give us a call if you have any questions.

Many vacuum brands are not necessarily designed to be serviced, but if you really like your machine, Anderson’s vacuum is the place to bring it. Check out our Maintenance Agreement. With animal hair and dander, have your machine serviced every year. If you don’t have any furry pets, bring it in for TLC every 2 to 3 years. Change all filters at least once a year.
Check to be sure your brush roller is turning while the machine is on and in the working position by turning the machine over. Note that some vacuums have belts to change and some have reset buttons or switches. Additionally, some have an automatic mechanism to shut the roller off if the unit is in the upright position, so be sure to have it reclined. If your machine acts as if it is spitting stuff out, you probably have a blockage just behind the brush roller. You can usually check that yourself by simply turning your machine upside down and looking behind the roller. Be sure your vacuum is unplugged.
This almost always indicates lack of air flow, which can be caused by:

  • A full bag.
  • Dirty or wet filters. At some point a filter can no longer be cleaned well enough and should be replaced.
  • A blockage in the hose or a tool. Take the hose or tool off and reverse the airflow. AFTER the blockage has been cleared your machine will need to cool down. This can take several minutes to a few hours. Watch out for a hidden or hard to find HEPA filter that needs to be replaced. FYI, no matter what some manufacturers tell us, HEPA filters can never be cleaned well enough. They should ALWAYS be replaced.
First, check to see if your machine has a reset switch. If that doesn’t work, the issue may be due to a broken belt or damaged brush roller. Most metal brush rollers that get bent are no longer balanced and need to be replaced. Many brush rollers will melt if too much hair gets wrapped around them, in which case you may need a new brush roller and belt. Vacuums with composite or wooden brush rollers do not have this problem. (Miele, Sebo and Oreck all have wooden brush rollers).
See questions 1 and 2. Additionally, many of these units have very small orifices and you really need to be careful about what you vacuum up. Too much hair at once, for instance, will almost always be a hassle because you will likely have to take the entire head assembly off, or bring your non-sucker to us.
Although some repairs need to be shipped back to Shark, we can provide many of the required repairs here at Anderson’s Vacuum. Please note, we may have to repair the machine with used parts because the manufacturer does not supply them to any third parties. If you need to have it repaired this is Shark’s return address:

Europro SharkNinja Operating LLC c/o Motivational Fulfillment & Logistics
15820 Euclid Ave.
Chino, CA 91708

Please contact Europro/Shark in case their address or policies have changed.

The autonomous or robotic vacuums vary widely in capability, but keep in mind that these machines do not replace regular vacuums; they should be used for tidying up. We highly recommend the Miele Scout RX1 and the Dyson Eye. They are great at supplementing your regular vacuum by doing light chores such as tiding up and leaving clean lines in the carpet. Many models do very well on bare floors and if you maintain your robot by cleaning the brush, filter and wheels regularly, it will serve you well.

Please take caution with animals and loose wires.

Frieze and woolen carpeting can be a bit tricky, but don’t worry, we have you covered. We suggest you seriously consider what the reseller has to say about your rug, but know that it is IMPOSSIBLE to clean hair out of any rug without some sort of agitation. Come in to look at the turbo brushes and very soft brushed power heads.

Miele’s with the SEB217 heads are normally the best for these types of applications, but the Oreck LW100 and LW1500 are also good choices. The Miele Home Care line of vacuums and tools are a great place to start to get the best bang for the buck. These have been proven to be the best investment one can make to truly care for larger flooring investments.

Most of the vacuum brands will tell you how often to clean your filters, but circumstances are not the same for everyone. If you have a bagless vacuum, it is best to clean the filters twice as often as recommended, especially in high altitudes, like Denver. Less air means vacuums need to work much harder than at sea level. If you have a bagless vacuum and furry pets in the home or if you have large areas to clean, then clean the filters three to four times the recommended amount. All bagless vacuums have at least two filters to care for. Many have 3 or more, so look carefully and check the manual. Also, EVERY filter needs to be changed at some point and we have most, if not all of them in stock.

For bagged vacuums, change the bag when it is half to ¾ full and change the HEPA filter every 50 hours of use, or approximately once every year.